On June 11, 2022, the Department of Defense’s new electronic health record (EHR), MHS GENESIS, launched here at Naval Branch Health Clinic Albany. MHS GENESIS has replaced TRICARE Online at this facility.
What is MHS GENESIS?
MHS GENESIS provides you and your care team enhanced, secure technology to manage your health information. When fully deployed, MHS GENESIS will be the single health record for service members, veterans, and their families.
Learn More about MHS GENESIS
What is the MHS GENESIS Patient Portal?
Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can:
- View health information
- Request appointments
- Communicate securely with providers
- Request prescription refills
The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal.
What does this mean for me?
MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility.
- If you had a current TRICARE Online account, it was migrated to MHS GENESIS on April 24. No action is necessary from you.
- If you don’t already have a TRICARE Online account, you can log ontopatientportal.mhsgenesis.health.milusing your DS Logon Premium Account.
- If you don’t have a DS Logon Premium Account or if you have questions about DS Logon, visit themilConnect Websiteor call1-800-538-9552.
What happens next?
As we complete our MHS GENESIS transition, appointment availability may be affected, and appointment times may increase as our medics adjust to new technology and workflows. We appreciate your patience and understanding as we integrate MHS GENESIS to provide you with top-notch care.
Appointments
(904) 542-3500 (option 2)
(904) 546-7094
Aviation Medicine:
Appointment Line: (904) 546-7130
Front Desk: (904) 546-7097
Behavioral Health / Mental Health:
(904) 546-7099 / 7110 (Deployment Health Center)
Case Management:
(904) 546-7069
CO’s Care Line:
(904) 542-2273
Customer Relations:
(904) 546-7094 and ask for Customer Relations, oremail.
Dental:
(904) 546-7100 / 7101 / 7102
Deployment Health Center:
Provides pre- and post-deployment services for all branches of active duty, active reserve, and National Guard (and families) across Florida and Georgia. Also offers operational stress classes; individual, couples, and group treatment; and briefs and interventions for operational commands.
(904) 546-7099 / 7110
Emergency & Urgent Care:
In an emergency, call 911 or go to your nearestEmergency Room
(BranchHealth Clinic Jacksonville doesn't have an E.R.; but Naval HospitalJacksonville has an E.R. that's open 24/7.) For urgent care, call ourAppointment Line or Nurse Advice Line.
Exceptional Family Member Program (EFMP):
Serves active duty families with special health and education needs.
(904) 542-7348
Health Promotions / Wellness Center:
Offers individual and group classes, including: tobacco cessation, weight management, health fitness, and nutrition.
Hospital Building 867 (next to NAS Jacksonville Fitness Center)
(904)542-5292
Immunizations:
(904) 546-7050
Laboratory:
(904) 546-7131 / 7104
Lactation Pod:
Breastfeeding is welcome at all of our facilities. In addition, we offer a lactation pod that is accessible to strollers and wheelchairs.
Medical Records:
(904) 546-7108 / 7109
Mental Health / Behavioral Health:
(904) 546-7099 / 7110 (Deployment Health Center)
Occupational Health:
(904) 546-7113
Operational Forces Medical Liaison:
Serves as the primary point-of-contact for operational commands.Tracks inpatients and intensive outpatients until the service member is returned to their unit.
Hospital Central Tower, 2ndFloor, Room 2013A
(904) 542-9256
DSN: 942-9256
Cell: (904) 314-9235
Email (for program management, logistics, administrative support issues):
usn.jacksonville.navhospjaxfl.list.fleet-liaison@health.mil
Email (for medical providers):
usn.jacksonville.navhospjaxfl.list.fleet-liaison-medical-officer@health.mil
Optometry:
(904) 546-7129
Periodic Health Assessment (PHA) / Pre- and Post-Deployment Health
Appointments: (904) 546-7051/7052
Pharmacy:
See the TRICAREFormulary(list of medicines).Find out more about the formularyhere.View Naval Hospital Jacksonville's / Branch Health Clinic Jacksonville'sformulary.
Pharmacy Home Delivery:
Skip the trip, with medications delivered to your home. Includes refills by mail, phone, or online; and an automatic-refill option. Active duty have no co-pay. For other patients, your co-pay is for a 90-day supply. So it’s about 1/5 the cost of TRICARE retail pharmacies for generics, and about 1/3 the cost of TRICARE retail pharmacies for brand-names.To change your prescription to Home Delivery, visitExpress Scripts, or download theExpress Scripts app, or call (877) 363-1303.
Our Pharmacies:
You can receive up to a 90-day supply (for most medications) with no co-pay.
Refills:
Call (800) NAV-PHAR (800-628-7427), or refill online at MHS GENESIS. You’ll need your prescription number (on the label) and the last four digits of the sponsor's social security number.
BHC Jax Pharmacy:
(904) 546-7186 (Active Duty only)
Satellite Pharmacy (by NAS Jax NEX):
Pick up refills, and new prescriptions from TRICARE network providers here. (904) 542-1540
Lobby:
Monday - Friday: 8 a.m. - 4p.m.
Drive-Thru:
Monday - Friday: 8 a.m. - 4p.m.
Saturday: 8 a.m. - 3 p.m.
TRICARE Retail Pharmacy Network
This option provides up to a 30-day supply, with a co-pay for each 30-day supply. (Active duty have no co-pay.) To find out more, contact Express Scripts at (877) 363-1303 orwww.express-scripts.com/TRICARE.
Pre- and Post-Deployment Health:
(904) 546-7047
Preventive Medicine / Environmental Health:
Contactus to reportconcerns aboutinsects or conditions at on-base facilities:
(904) 546-7024 / 7027
Primary Care:
Active duty are assigned to a Primary Care Manager (PCM) in Primary Care: (904) 542-3500, option 2, or (904) 546-2188.
Primary Care has one Medical Home Port Team: Silver Team. It is the central resource for your health needs: urgent, preventive, and routine.
- Our team partners with you.
- You can choose your PCM.
- We work with you to coordinate care (including specialty care).
- We connect you to information and support.
- You and your PCM work together to develop a plan of care. This includes:
- tests and treatment;
- short-and long-term goals.
- A second opinion is available in our clinic.
For our Appointment Lines, 24/7 Nurse Advice Line, TRICARE Online Patient Portal, secure email messaging, and Pharmacy Home Delivery, please see theGetting Carepage.
Radiology:
(904) 546-7112
Sick Call:
(904) 546-7094 / 7095 / 7107
Substance Abuse Rehabilitation Program:
(904) 546-6302
Suitability Screening:
Required for active duty (and accompanying family members) with orders to an operational platform or isolated duty. This process should begin as soon as you receive orders.
(904) 546-7004
Nurse Advice (24/7):
Open 24/7, including federal holidays.For clinical advice or help finding urgent care, contact the Nurse Advice Line. Call 800-TRICARE (800-874-2273), or for web chat or video chat, visitwww.MHSNurseAdviceLine.com.
TRICARE Retail Pharmacy Network:
This option provides up to a 30-day supply, with a co-pay for each 30-day supply. (Active duty have no co-pay.) To find out more, contact Express Scripts at (877) 363-1303 orwww.express-scripts.com/TRICARE.
TRICARE Health Benefits Advisor (HBA):
Visit TRICARE atwww.TRICARE.milor call (800) 444-5445 (Humana Military), to find out about benefits, claims, transferring your TRICARE enrollment to this region, Primary Care Manager (PCM) assignments, TRICARE plans (Prime, Select, TRICARE for Life, TRICARE Young Adult, etc.), and dental plans. Or contact our HBA for local issues: Hospital Central Tower, 1stFloor, by our galley:
(904) 542-9165
MHS GENESISPatient Portal:
To manage your care online (book appointments, refill prescriptions, see lab results), visit the MHS GENESIS Patient Portal.
MHS GENESIS- Secure Email Messaging:
To securely email your care team (for non-urgent issues), visit the MHS GENESIS Patient Portal.
COVID-19 Vaccine Availability
The CDC recommends everyone 5 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine, if eligible.
- People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
- Children 5 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
- If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.
To learn more, visit the CDC website to get answers tofrequently asked questions, seeInterim Clinical Considerations,andbust mythsabout vaccines.
Getting the COVID-19 Vaccine
To find all COVID-19 vaccine sites in Florida, visit:www.floridahealth.gov
DOD COVID-19 Vaccine Service Member Mandate
COVID-19 vaccines are required for all members of the armed forces on active duty or in the Reserve or Guard components, including pregnant service members, according to DOD. Each service decides their own deadline for vaccination.
- If you’re a service member and have received a COVID-19 vaccine from a non-DOD provider, make sure to update your medical records.
- If you haven’t received your COVID vaccine yet, schedule your vaccine as soon as possible.
- Find aDOD COVID Vaccine Locationnear you.
If you have questions about the COVID-19 vaccine mandate, contact your unit commander.
COVID-19 Vaccine for Children ages 6 months through 17 years
The CDC recommended all children 6 months and older receive the COVID-19 vaccine.
- If you’re unsure if the vaccine is right for your child, we recommend discussing your child’s medical conditions, including prior reaction to vaccines, with a medical provider.
- For some immunocompromised children, a third primary series/additional dose is recommended.
- For more information, visit the CDC’s COVID-19 Vaccines for Children and Teens webpage.
Booster Dose
The CDC recommends everyone 12 years and older receive a booster dose 5 months after completing the primary series of the COVID-19 vaccine.
- People aged 18 years and older who received Pfizer-BioNTech-COMIRNATY® or Moderna COVID-19 vaccines should receive a 1st booster dose 5 months after dose 2 of the primary series.
- Children 12 and older who completed the primary series of Pfizer-BioNTech-COMIRNATY® COVID-19 vaccine should receive a 1st booster dose 5 months after dose 2 of the primary series.
- If you received the Janssen COVID-19 vaccine you should get a booster dose 2 months after your initial Janssen dose.
CDC has also expanded eligibility for an additional (second) booster dose for certain individuals who may be at higher risk of severe outcomes from COVID-19:
- People aged 50 years and older, or have a weakened immune system may receive a second mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) booster dose, 4 months after the first booster dose.
- Individuals aged 18 years and older who received the Johnson & Johnson/Janssen vaccine may a second booster dose of either mRNA (Pfizer-BioNTech-COMIRNATY®, and Moderna) vaccine.
Concerns about the vaccine?
Speak with a Vaccine Expert. You may contact the DHA-Immunization Healthcare Support Center at 1-877-GET-VACC (1-877-438-8222) option 1 or Defense Switch Network (DSN) 761-4245, option 1, if you have questions about the vaccines or about an adverse event following vaccination.
Visit the CDC Website for current COVID-19 booster guidance.
Visit the TRICARE website for information about theCOVID-19 vaccine.
Warrior Navigation & Assistance Program (WNAP):
Assists wounded warriors and their families with navigating TRICARE, Medicare, and Veterans Affairs health systems; medical equipment; behavioral health; resources (food, shelter, transportation); and transitional care when relocating. Call (888) 4GO-WNAP (888-446-9627), visit:www.humanamilitary.com/beneficiary/plans-and-programs/wnap/, or email:wnap@humana.com.
Wounded Warrior - Safe Harbor:
Coordinates the non-medical care of seriously wounded, ill, and injured sailors and Coast Guardsmen; and provides resources to their families. Visit:www.navywoundedwarrior.comor call (904) 542-9581.
Women's Health refers to comprehensive women’s health care as well as health issues that are unique to women, including:
• Pregnancy
• Menopause
• Conditions of the Female Organs
Be sure to get early and regular prenatal care to ensure you have a healthy pregnancy. You should also get recommended breast cancer, cervical cancer, and bone density screenings.
Our goal is to ensure the health and readiness of all women at every stage of life.
Women's Health Services
We provide the following Women’s Health services at the NBHC Jacksonville:
- Cervical Cancer Screenings
- Contraception
- Pregnancy Testing and Counseling
- STI testing
If you have questions about a service, please contact our clinic at (904) 546-7094.
How to Make an Appointment
Call (904) 542-4677 to make an appointment for Women's Health and Pregnancy Services.
TRICARE Covered Services
TRICARE covers well-woman exams annually for women under age 65 with nocost-share or copayment. TRICARE offers coverage for many women’s health services, including:
- Well-Woman Exam
- Breast Exams
- HPV DNA Testing
- Pelvic Exams
- Pap Smears
- Reproductive Health Services
- Birth Control
- Labor and Delivery
- Pregnancy Care
- Prenatal Care
For women who are age 65 and older and using TRICARE For Life, you can still get women’s preventive screenings.Get more information about these and other TRICARE covered services at: https://tricare.mil/coveredservices/isitcovered/.
